Shipping & Delivery

We provide standard shipping services within the continental United States, with estimated delivery times ranging from four to nine business days, not including the time required to process orders. All orders are typically processed within three business days, excluding weekends and public holidays. Once an order has been handed over to the shipping carrier, a tracking number is automatically sent via email so customers can monitor the progress of their shipment.

Customers who wish to cancel an order must do so within two hours of placement. After this period, orders will already be in processing and cannot be canceled. Shipping is currently limited to locations within the United States, and does not include Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, Micronesia, Marshall Islands, Northern Mariana Islands, Palau, or military addresses in the Americas, Europe, and the Pacific. Shipping costs are calculated based on weight and may be rounded up to the next full pound according to carrier policies.

If a tracking status shows that an order has been delivered but the package is not received, customers must report the issue within five business days of the delivery scan. We will assist with the next steps, including guidance for locating or recovering the shipment. Reports received after this five-day period cannot be investigated internally, and any claims must be filed directly with the shipping carrier. In cases of processing delays on our end, customers may request a refund, which is evaluated individually for each order. Delays caused by the shipping carrier are not the responsibility of the company, and customers experiencing transit delays are advised to contact the carrier directly for updates.

For orders that arrive damaged, customers should refuse delivery when possible. If damage is identified after receipt, it is important to contact us immediately and retain all packaging materials, tags, and inserts, as disposing of these items prior to reporting may affect eligibility for credit or replacement. Items that are defective, meaning they do not function properly despite having no visible damage, should be reported within thirty days of purchase. If an incorrect item is received, customers should notify us promptly so that we can resolve the issue. In certain situations, reimbursement for return shipping costs may be provided, depending on the circumstances.

By adhering to these shipping, reporting, and return procedures, we aim to ensure that all orders are delivered accurately and in good condition, while providing clear guidance for resolving any issues that may arise during transit. This approach helps maintain a reliable and transparent process for all customers.